Privacy policy
Site: Nylex
Company: Ames Australasia Pty Ltd
This Privacy Policy outlines how we collect, use, disclose, store and protect personal information in accordance with the Privacy Act 2020 (New Zealand).
By accessing or using our website, related social media pages, contacting us by email, telephone or otherwise, or using any of our services, you agree to the terms of this Privacy Policy and consent to the handling of your personal information as described below.
Our Privacy Obligations
We are committed to complying with the Information Privacy Principles (IPPs) contained in the Privacy Act 2020. These principles govern how personal information is collected, used, disclosed, stored and protected in New Zealand.
Collection and Use of Personal Information
While using our website and associated social media platforms, we may collect personal information that can be used to identify or contact you (“Personal Information”). This may include, but is not limited to:
- Name
- Postal address
- Email address
- Telephone number
We may collect personal information about individuals, contractors, suppliers, third parties seeking our services, and others who interact with us in the ordinary course of business.
Purpose of Collection
We collect personal information for purposes including, but not limited to:
- Providing our goods, services or quotations
- Communicating with you about enquiries, orders or accounts
- Processing orders, warranty claims and customer requests
- Responding to queries or complaints
- Internal administration, product research, evaluation and development, quality control, surveys, advertising and marketing
- Any other purpose authorised or required by law
We will only collect personal information where it is necessary for a lawful purpose connected with our business activities.
Disclosure of Personal Information
We may disclose personal information to:
- Third party contractors or service providers engaged to perform functions or services on our behalf
- Payment processors and delivery service providers
- Credit reporting agencies such as CreditorWatch
- Law enforcement or regulatory authorities where required or authorised by law
Where personal information is disclosed to overseas recipients, we will take reasonable steps to ensure the recipient protects the information in a manner consistent with the Privacy Act 2020.
Except as outlined in this Privacy Policy or required by law, we do not sell, rent or trade your personal information.
Access and Correction
You have the right to request access to the personal information we hold about you and to request correction of that information if you believe it is inaccurate.
Requests can be made by emailing nylex@amesau.com or calling 1300 381 559.
We may charge a reasonable fee to cover administrative costs associated with providing access or making corrections, as permitted under the Privacy Act 2020.
Log Data and Analytics
When you visit our website, we may collect information sent by your browser (“Log Data”), which may include:
- IP address
- Browser type and version
- Pages visited
- Date and time of visits
- Time spent on pages
We may use third-party analytics services such as Google Analytics to collect and analyse this information to improve our website and services.
Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. While we endeavour to use commercially acceptable security measures, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Privacy Breaches
In the event of a privacy breach that is likely to cause serious harm, we will notify affected individuals and the Office of the Privacy Commissioner as required under the Privacy Act 2020.
Policy Updates
This Privacy Policy is effective from 1 December 2020 and may be updated from time to time. Any changes will be posted on this page and will take effect immediately upon publication.
Your continued use of our website and services after changes are posted constitutes acceptance of the updated Privacy Policy.
Complaints and Queries
If you have any questions or complaints regarding this Privacy Policy, please contact:
Phone: 1300 367 900
Email: nylex@amesau.com
Post: AMES Australasia Pty Ltd, 1/660 Doncaster Road, Doncaster VIC 3108, Australia